Payment and refunds

1What we charge for

Only for advertising in labeled placements, for the paid days. For a server — the “Promoted” block above the game list, “Server of the day” on the home page, the first place in search for chosen keywords, the first row of “Similar servers” on server pages, a row highlight in the list and a wipe highlight in the calendar. For a project — a banner linking to its site: on the home page, above search results, on the game's server list and on its server pages. Every placement is labeled “Promoted” or “Ad” and stands apart from organic results; how they look and their rules are on the “How advertising works” page.

None of the following is for sale: the online value, the credibility score, a place in the organic results, a place in the “Honest top”, removal of a fake-online flag, deletion of someone else's server or review. If someone offers to sell you this on our behalf, it is not us.

The rest of the site is free: lists, server pages, charts, wipes, player search, server check, account and notifications.

2Payment methods

Payment takes place on the page of the YooKassa payment service (YooMoney LLC NCO): after “Pay” you go there, pay with the method you chose and return to the site.

There are six methods. SBP — the Bank of Russia's Faster Payments System: choose your bank or scan the QR code and confirm the payment in your bank's app. Bank card — Mir, Visa or Mastercard issued by a Russian bank; the payment is confirmed with a code from the bank. A YooMoney wallet. T-Pay — payment in the T-Bank app: you confirm the payment in the app, no card details needed. SberPay — payment in SberBank Online: scan the QR code or get a push notification and confirm the payment in the app, no card details needed. Alfa Pay — payment in the Alfa-Bank app: you confirm the payment in the app, no card details needed.

The payer is an individual or a company paying from their own account, card or wallet. If your bank charges a transfer fee, you pay it; we charge nothing on top of the stated price.

We have no other payment methods: we do not accept cryptocurrency, cash or bank transfers. You can pay directly for a campaign or from your balance — see section 3.

3Balance

The balance is a prepayment for advertising on the site. You can top it up in your account, in the “Balance” section: from 100 to 50,000 ₽ at a time, in whole rubles, the same way as advertising (section 2). In total, the balance together with top-ups in transit can hold up to 100,000 ₽.

Balance money is spent only on advertising on this site — servers and project banners: at the “Payment” step of an order choose “From balance”. If the balance is short, you can top up the difference — it is credited to the balance and the order is paid from it automatically.

The balance does not expire and earns no interest. It cannot be passed to another person, exchanged for anything else or transferred to someone else's account: it is not e-money but an advance for our services.

If a campaign paid from the balance is rejected by moderation, cancelled before it starts, or has uncounted days left, the money returns to the balance, not to your card (sections 7 and 8).

You can get the remaining balance back at any time — write to owners@battlemetrics.ru. We return it the same way you topped up — to the payer's account, card or wallet — within 10 days of your request (Article 22 of the Consumer Rights Protection Law); we do not withhold the payment service fee. While there is money on the balance, the account cannot be deleted: an anonymized account can no longer get it back.

All top-ups, payments from the balance and refunds, with dates and amounts, are in the “Balance” section of your account.

4What we neither see nor store

Card and account numbers, confirmation codes and bank passwords never reach us in any form. You enter card details on the YooKassa page, not on our site; all of this stays between you, YooKassa and your bank: we do not show a payment form and do not accept this data even through support.

All we get back is the fact of payment, its amount and an identifier. We have nowhere and no reason to store payment details — the site database has no such fields.

None of us will ever ask you for an SMS code, a bank password or access to your screen. A request coming “on behalf of battlemetrics.ru” is fraud; write to us and we will sort it out.

5Receipt

A cash receipt under Russian Federal Law No. 54-FZ is generated by YooKassa at the moment of payment and sent to the email address given in the order. Advertising is paid in advance, so the receipt says “100% prepayment”: the item “day of display” × number of days.

When the campaign ends, a second receipt arrives — “Full settlement” for the days counted. If part of the money was refunded, a refund receipt comes for it. All payments and refunds are visible in the owner dashboard, in the “Payments and invoices” section.

A balance top-up also comes with a “100% prepayment” receipt for the top-up amount. When an ad paid from the balance has been shown and the campaign has ended, a “Full settlement” receipt offsetting the prepayment arrives; when the remaining balance is returned to your card — a refund receipt.

If the receipt has not arrived within a day, check your spam folder and write to us — we will issue it again.

6The price and what it includes

The cost, placements and display days are visible in the order before payment. The price is per day in each chosen placement and is fixed: there are no discounts or surcharges for duration. The price is final: we have no hidden extra charges, auto-renewals or subscriptions that charge you on their own.

A day of display counts if the ad stayed on the site for at least half of its window: 12 hours out of 24, or 4 hours out of 8 for evening-only display. An ad is shown while the campaign is approved and not paused; a server ad — also only while the server responds. A day that never counted is not charged: the money for it comes back automatically when the campaign ends.

7Refund before display starts

If you change your mind before the campaign starts, we refund the full amount without questions or deductions.

If moderation rejected the campaign (links or prohibited content in the tagline, other names in search keywords, violations in the server description, a prohibited site or banner image) — we refund the full amount. We explain a moderation refusal. A campaign that could not be reviewed before its days ended is also refunded in full.

8Refund after display starts

You can cancel the service at any time — this is your right under Article 32 of the Russian Consumer Rights Protection Law, and we do not restrict it with any conditions.

You can cancel with a button in the dashboard, in the “Advertising” section, or by email. We refund the cost of days that have not yet come or were not counted; counted days are paid for — the service for them has been provided. We do not withhold the payment system's fee. The calculation is visible in the dashboard: how many days were counted and how much was refunded.

The refund deadline is 10 days from the day we received your request (Article 22 of the same law); with the button in your dashboard the refund goes to YooKassa immediately. The money goes back the way it came — to the payer's account, card or wallet; when the refund shows up on the card depends on the bank. We cannot send a refund to another account, another card or another person.

A campaign paid from the balance returns money to the balance as soon as it closes; from there you can spend it on another campaign or get it back to your card (section 3).

9If promotion is stopped for fake online

Faking online, reviews or votes violates the terms of use. A server that receives an antifraud flag is taken off display automatically: the campaign is paused, and if the flag is removed (by itself or on appeal), it continues.

Money for counted days is not refunded: the service for them has been provided. Paused days are not counted, and the remainder is refunded in the usual way described in section 8 — we have no right to withhold it as a penalty and will not.

10If something went wrong

Money was charged but the service did not start or the balance was not topped up; the receipt did not arrive; a refund is delayed — write to owners@battlemetrics.ru. Include the date and amount of the payment, the transaction ID from your bank's app and the server address. We reply within a day.

The pre-trial procedure is mandatory: first a request to us, with a 30-day response period. If no agreement is reached, the dispute is settled by a court; for a consumer this does not cancel the right to choose a court at their place of residence.

11Payee details

Individual Entrepreneur Maxim Sergeevich Suvorov

INN 543317138517 · OGRNIP 323547600120282

Website: battlemetrics.ru · Contact email: info@battlemetrics.ru · Personal data inquiries: privacy@battlemetrics.ru